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Infinity provides wide range of customer service and transaction processing services
to the logistics industry. Infinity acts like an extended arm of your transportation
department to provide turnkey back-office processing services for your transportation
needs. Our services includes, but not limited to, Bills of Lading preparation, Airway
bills preparation, Arrival notices, Sailing schedules, Preparing and auditing customer
invoices, Auditing vendor bills and carrier contracts.
Infinity Services
Shipping
Customer Booking
Preparation of Trade Documentation (Bills of Lading/Delivery Order/Arrival Notices/All
manifest preparation etc)
Tariff filing
Contract management and maintenance
Claims handling and resolution
Approval for Hazardous Cargo
Help Desk / Business System Support
Auditing
Receive request for quotes
Customer verification- new or old
Contract Validation
Retrieve product / service information
Retrieve pricing
Apply discounts
Validate and apply freight terms
Obtain approvals for non-standard deals
Validate service level and service availability
Generate a quote
Order Processing
Booking
Receive order through client system
Validate the quote if applicable
Customer verification
Validate contract details
Verification of PO with customer agreement
Check for export controls and denied party status
Validate orders
:- Configuration
:- Pricing
:- Credit Check / Payment
:- Fulfillment lead time
:- Terms and conditions
:- Approvals
:- Currency
Validate commission details
Fulfillment
Order Scheduling
Assign committed dates based of lead time
Interact with order processing to capture, expedite, change or cancellation of request
Order re-scheduling (if necessary)
Supply order
Interface with manufacturing
Re-assign process
Staging
Pick release
Shipping
Returns management
Billing & Collection
Billing record creation
Billing frequency verification
Generate invoice
Dispatch invoice
Verify revenue recognition rules
Verify revenue allocation rules
Customer Care
Answering customer queries
Track and Trace Support
Research and resolution of customer issues (payment terms, wrong invoice etc)
Service Contract renewals
Service contract term change
Updating change in entitlements
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Communication
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Documentation
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Amendment
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Finance- AP&AR
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Inland Logistics
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Vendor Management and Customer Service : Carrier Negotiations & management (cost,
service, capacity, etc). Compliance checks, 3pl - routing violations, etc?(email,
chat and voice)
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Managing and Processing Inward/Outward Quotations
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Audit, Rate Check
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Sea-freight Contract Management
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Transportation Management: all modes
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Arranging cargo insurance
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Sales & Purchase order management
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Validating Invoices
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GL Coding, Invoice auditing, rating and payment
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Arranging transportation from Shipper to Port and from Port to Consignee
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Track and Trace Support for all modes
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Preparing BOL/HBL Validating freight rates and classifications
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Address Validation
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Invoice Printing and Mailing solutions
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Validating Inland vendors? invoice Auditing and Authorizing pay
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Intimating Arrival Notifications, Detention/Demurrage to all parties
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Preparing or modifying commercial invoices
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Surcharge Verification
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Carrier dispute resolution
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Liaisioning between third parties to move the shipments
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Liaise with Brokers to Arrange for Fulfilling TEU Commitments
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Preparing other Trade Documentation ? Cargo Manifest, Airway Bill, ExDec, Packing
List, Certificate of Origin, Dock receipts for loaded containers, etc?
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Verification of Additional Port Charges
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Payment Tracking
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Vendor Invoice Audit
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Provide Raw Quote to shippers along with list of brokers
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Cargo Security Filing with AMS (USA) and ACI ( Canada ) within prescribed time
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Verification of Contingency Charges
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Scheduling and Publishing of Vessels
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Revise and Finalize Invoice for Finance Team
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Validating of Customer and Broker Information
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Inventory management
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Broker Commission Calculation
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Raw Quotation Preparation for Brokers
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Filing the Rates of Brokers (Filing of final rates) in Freight Control Module
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